A Human Voice: International Travel Agents Give Aid and Comfort To the Adventurous

Naturalist Journeys’ Expert Pam Davis Has Connections and Savvy KAYAK Can’t Touch

It was December, and Naturalist Journeys guests had just returned from an epic Antarctic cruise to the port of Ushuaia, Argentina to find their airline on strike, putting return trips and holiday plans in jeopardy. But our unflappable international travel agent Pam Davis saved the day, busing our guests across the border to Chile and sending them home on a different airline.

Stories like these are what keep international travel agents in demand many decades after the demise of their profession was first incorrectly forecast.

Pam Davis, International Travel Agent Superstar

Pam helps our guests book travel into and out of smaller, out-of-the-way birding and nature hotspots and provides support in cases of unexpected turbulence.

International Travel Agents Will Get You Into AND Out of Africa

Pam’s expertise in Africa is one reason we felt super comfortable spontaneously putting together a new Combo Uganda-Kenya tour Sept. 5-25, 2021. We moved quickly to take advantage of the fabulous wildlife sightings being reported this year by safari game drives after a year of little tourist pressure. In a bit of a COVID silver lining, guests who book this Africa trip may experience the best wildlife viewing in recent years and for many years to come.

Our new safari combo takes in the best of both countries: the Kenyan wildebeest migration on the Masaai Mara and the wonderful gorillas, birds and other wildlife found in Uganda’s pristine forests and mountains. 

We are able to confidently say “Don’t let getting there stop you from going there,” because we know Pam has deep experience, knowledge and most importantly, a genuine desire to make things happen. We are happy to pay her ticketing fees to help our guests make their way to the tour start in Entebbe, Uganda, and to depart out of Nairobi, Kenya. (We also pay Pam’s ticketing fees for any international tours in excess of $5,000.)

An Expert Ticketing Agent

With more than 40 years of experience in travel, Pam can sleuth out fares to out-of-the-way locations when other people can’t. And her service doesn’t stop once the ticket is issued. She supports our guests through whatever changes the travel gods might throw at them.

If a flight is unexpectedly canceled, she is automatically notified, and she immediately begins solving the problem. We’ve had guests flying in the air when their connection is canceled, and before they touch down and find out about it, Pam has already sent them a re-booking notice. 

Through new technologies, namely the internet, people can book their own airfares to major airports through KAYAK.com and other aggregator sites. That slice of the travel agency business is long gone, like the hand-written airline tickets and the simple computation of fares that were standard in the industry when Pam first joined it in 1978.

There were just two ticket prices at that time, she says, “a one way fare, and round trip was 80 percent of two one ways.”

Now that ticketing is computerized and sales more diffuse, she said, “on any given airplane there might be 40 or 50 different fares that people paid.”

Change is Now a Constant

And the complexity doesn’t stop with ticketing. Flight schedules used to be reasonably stable, changing maybe once a month. Now they change nearly daily. There has been additional volatility with COVID vaccination and quarantine restrictions. As a result, International tour operators like us and travel agents like Pam spend a lot of their day keeping on top of unfolding events so our guests don’t have to.

“We are looking up the information every time someone asks a question,” she said. “Things are changing that often.”

Pam is gratified that she is starting to get travel requests from the 20- and 30-year-old children of her longtime clients, who have seen the magic worked by international travel agents and crave the comfort of a familiar voice on the phone when they’re far from home.

That support is taking up to three times as much effort these days, Pam said.

“It used to be there was one transaction and then they’d get to go on their trip,” she said. ”Now people will make a plan and rebook it and rebook it again,” she said.

Undeterred by obstacles, though, people seem determined to get out and start seeing the world again.

“Everyone wants to get the heck out of town,” said Pam, who is herself a frequent and adventurous traveler. “We’re all tired of being locked up.”

For the Long Lens Set, Major Bird Migrations Magnify European Tours for Fall

Cooler temperatures and fewer crowds make fall an ideal time for anyone booking European tours. But monumental bird migrations magnify the draw for those of us hauling long lenses and bags of binoculars. 

Guests joining Naturalist Journeys for three upcoming European tours will experience two of Earth’s eight major bird migration “flyways,” getting great looks at distinctive sets of birds coming and going to different places. 

Our Spanish Birding and Nature Sept. 3-15 and Portugal Nature and Birding Oct. 2-14 follow the East Atlantic flyway, the bird superhighway between Scandanavia and West Africa. With connecting avian flights from Siberia to the Middle East and Central Africa, our Sept. 16-25 Romania and Bulgaria Birding and Nature Tour traces the Black Sea-Mediterranean flyway. All three European tours offer ample cultural and culinary delights alongside these rich birding and nature experiences.

Illustration courtesy of Birdlife.org

Bird Migration Excites Our European Tours

Times of mass bird migration add further mystery and delight for birders already far from home on our European tours. As Carlos Sanchez, guide to our Spanish Birding and Nature Tour puts it: “You can walk the exact same paths at the same time of day and experience a very different set of birds. It’s really an exciting time of the year.”

From the birds’ own perspective, migration is a risky business, but a risk that one in five birds takes, according to BirdLife International, the world’s largest conservation partnership. As there are more than 10,000 bird species on the planet, some 2,000 of them elect to live in more than one place, summering and wintering, expanding their horizons for finding food, shelter and a place to raise their young.

Our guests enjoy delights like this beautiful example of Spanish tapas: soft cheese, Iberico ham and a crispy fried artichoke. Photo Credit: Guide Carlos Sanchez

Birds also embark on European tours, spending summers in Scandinavia and winters in Spain, Morocco and parts further south along the Eastern Atlantic Flyaway.

Some fly during the daytime, using the updraft of thermals, including the many species of Eagle we expect to see in Spain: Bonelli’s, Golden, Short-Toed and Spanish Imperial. In all, some 20 species of raptors can be found doing this daytime drift, hugging the coastlines and the mountains during spring and fall migration.

Bonelli’s Eagle. Photo Credit: Johnathan Meyrav

Meanwhile, smaller birds will often make their journeys at night, to avoid predators, heat and dehydration, including the Common Whitethroat and other songbirds, which must cross the ever-larger Sahara desert to get to their winter homes. More of them will die trying to make that crossing than in the entirety of their 6-month winter residence in Sub-Saharan Africa, according to data from Birdlife.org. The conservation organization warns that climate change will make these transits “increasingly arduous.”

Sardinian Warbler, Photo Credit: P. Marques

The rapid loss and degradation of habitat along these bird migration flyways is one of the most significant challenges these birds face — particularly the ones that travel the furthest, like Arctic Terns, which travel from pole to pole. The unintended consequences of something as simple as a changed business model can be devastating, as with the abandonment of many European and North African saltpans — manmade structures created to harvest salt from the sea relied upon by many migrating bird species for transitory habitat.

Protecting habitat along these vast areas is a major focus for BirdLife.org and their many conservation partners. The identification and protection of Important Bird Areas is a major part of what they do.

Here’s a bit more tour-specific information about the bird species, migratory and endemic, you might expect to see:

Spain Birding and Nature in Andalusia Sept. 3-15

White-Headed Duck. Photo Credit: Carlos Sanchez

On this trip, we explore one of the largest and most important wetlands in Europe, Doñana National Park, and experience its rich diversity of water birds, including Greater Flamingo, Eurasian Spoonbill, Squacco Heron, and Collared Pratincole. As noted earlier, as many as 20 raptors may be seen on this trip. Our tour is also timed for the movement of songbirds.

Romania-Bulgaria Black Sea Coast Migration Sept. 16-25

Black Woodpecker. Photo Credit: George Gorman

We spend the first half of the tour in the Dobrudja region shared with both Bulgaria and Romania, exploring shallow brackish lagoons, sandy beaches, freshwater marshes and reed beds. Species we should see include Dalmatian and Great White Pelicans, Pygmy Cormorant, Red-footed Falcon, and Whiskered and White-winged Terns.

We visit the only steppe habitat in the European Union and home to a rich variety of nesting grassland birds such as Pied and Black-eared Wheatears, Calandra and Greater Short-toed Larks, and Long-legged Buzzard.

We end on the southern coast of Bulgaria, exploring the wetlands around Bourgas and the broad-leaved forests of the Strandzha Hills. We may see Syrian, White-backed, Lesser Spotted, and Black woodpeckers with guide Gerard Gorman, whose celebrated book “Woodpeckers of the World” is considered the definitive work on woodpecker species.

Portugal Nature and Birding Oct. 2-14

Eurasian Hoopoe. Photo Credit: George Bakken

Less-well-known to birders, Portugal hosts many of the most sought-after species such as Great Bustard, Azure-winged Magpie, Great-spotted Cuckoo, and Booted Eagle, as well as iconic European species such as Eurasian Hoopoe and Common Kingfisher.

Fall migration extends from August into early November; our timing on this Portugal birding tour is great for arriving waders, waterbirds, and raptors. By October temperatures in the vast and arid Alentejo are cooling down and every day brings overwintering species in from northern latitudes. Coastal and sea birding from the coast while in the Algarve is exceptional, with far fewer birders and crowds. Over 20,000 water-birds winter regularly.